Terms and Conditions
Effective Date: 01.06.2025
Welcome to www.eraseme.co.uk (“Website,” “Service”). These Terms and Conditions (“Terms”) govern your access to and use of EraseMe Ltd’s services and website. By using our services, you confirm that you accept these Terms in full and agree to comply with them.
If you do not agree with any part of these Terms, please do not use our services.
1. Introduction
EraseMe Ltd (“we,” “us,” “our”) is a UK-based company providing data erasure facilitation and online reputation monitoring services to individuals residing in the UK and Europe. Our services assist clients in exercising their rights under applicable data protection laws, including the GDPR and the UK Data Protection Act 2018.
These Terms outline your rights and obligations, as well as our respective responsibilities, governing your use of our Website and services.
2. Our Services
We offer:
- Data Erasure Request Facilitation: Acting on your behalf, we submit data erasure or data subject access requests (“DSARs”) to third-party data controllers.
- Online Presence Monitoring: Through monthly subscription, we monitor your internet presence, providing alerts on data breaches, new search engine mentions, or related online activity.
Important: We do not control third-party data controllers or guarantee their compliance, response times, or outcomes of requests.
3. Client Eligibility and Responsibilities
You represent and warrant that:
- You are the data subject or have obtained explicit authority from the data subject to act on their behalf.
- You will provide truthful, accurate, and complete information necessary for us to process your requests.
- You will not use our services for unlawful, malicious, fraudulent, or deceptive purposes.
- You acknowledge that data controllers may refuse, delay, or limit requests based on lawful grounds, and we bear no liability for such outcomes.
You agree to cooperate fully with us during the request process and promptly respond to any communications necessary to fulfil your requests.
4. Payment Terms
- Payment is required in full and in advance before any work begins.
- Fees vary depending on the complexity of your request or the package selected.
- Subscription clients agree to a monthly Direct Debit payment, enabling continuous monitoring and notification of online activity related to your personal data.
- All payments are non-refundable once the service has commenced.
- We reserve the right to change fees or subscription terms, with notice provided via the Website or direct communication.
5. Data Processing and Privacy
- We collect and process your personal data strictly to deliver our services, including names, contact information, and data relevant to erasure or monitoring requests.
- We process your data in compliance with GDPR, the UK Data Protection Act 2018, and other applicable laws.
- Your data will only be shared with third-party data controllers as necessary to submit your requests or as legally required.
- You can review our detailed data practices in our Privacy Policy.
6. Data Retention and Deletion
- Your personal data will be retained only for the minimum period necessary to complete your service requests.
- Once we issue our final confirmation of completed work, we will permanently and securely purge all your personal data from our systems unless otherwise agreed or legally required.
- We apply rigorous security protocols and technical safeguards to protect your data against unauthorized access, loss, or misuse.
7. Website and Data Security
- We maintain industry-standard security measures including encryption, secure servers, and regular security audits to protect the integrity and confidentiality of your data.
- Despite all reasonable precautions, no system can be completely secure; we do not guarantee the website or communications are free from vulnerabilities, malware, or unauthorized access.
- You are responsible for maintaining the confidentiality of any account credentials and notifying us immediately if you suspect unauthorized use.
8. Disclaimers and Limitation of Liability
- Our services are provided “as is” without warranty of any kind, whether express, implied, statutory, or otherwise.
- We do not guarantee or warrant that third-party data controllers will comply with your requests, respond in any specific timeframe, or that any data will be erased.
- To the fullest extent permitted by law, EraseMe Ltd and its affiliates, officers, employees, and agents disclaim all liability for any loss, damage, or harm arising directly or indirectly from your use of the services, including but not limited to:
- Loss of profits, revenue, or data;
- Consequential, incidental, punitive, or special damages;
- Claims arising from third-party refusal to comply with requests.
- Our total liability for any claim relating to these Terms or your use of our services will not exceed the fees paid by you for the relevant service.
9. Indemnification
You agree to indemnify, defend, and hold harmless EraseMe Ltd, its directors, employees, and agents from and against any claims, damages, liabilities, losses, costs, or expenses arising from:
- Your breach of these Terms;
- Your misuse of our services;
- Your infringement of third-party rights or violation of applicable laws.
10. Intellectual Property Rights
- All content, logos, trademarks, software, and other intellectual property on www.eraseme.co.uk are owned or licensed by EraseMe Ltd.
- No part of the Website or services may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way without our prior written consent.
11. Termination and Suspension
- We reserve the right to suspend or terminate your access to the Website and services immediately if you breach these Terms or engage in fraudulent, abusive, or unlawful conduct.
- Termination shall not affect accrued rights or liabilities.
- Upon termination, all fees paid are non-refundable.
12. Changes to Terms
We may update or modify these Terms at any time to comply with legal requirements or improve our services. We will notify you of significant changes via email or by posting updates on our Website.
Your continued use of our services after changes constitutes your acceptance of the revised Terms.
13. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Complaints and Contact
If you have questions, concerns, or complaints about our services or these Terms, please contact:
EraseMe Ltd
Email: privacy@eraseme.co.uk
Email: privacy@eraseme.co.uk
We strive to address concerns promptly and fairly.
15. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published by us, constitute the entire agreement between you and EraseMe Ltd concerning the use of our Website and services, superseding any prior agreements.
By using www.eraseme.co.uk, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms and Conditions.
